| About Us Diamond Electronics Ltd are dedicated to total customer satisfaction. You can contact our Customer Service Team for all non-technical enquiries using the contact details below. Diamond Electronics Ltd T/A Diamond LED Lighting Fourways Technology Park, London Road, Smallwood, Nr Sandbach, Cheshire, CW11 2US United Kingdom Phone: +44 (0) 845 273 9800 Fax: +44 (0) 871 429 1091 Email: sales@diamondled.co.uk VAT Registration Number GB 343 6042 78 Diamond Electronics Ltd takes all reasonable effort to ensure that any of our products do not infringe any patents, trademarks or copyrights. Any claims to the contrary will be considered and action taken as appropriate. Diamond Electronics Ltd own full copyright 2008 in respect of this on-line shop. No copying in any form in part or whole of the shop is permissible unless otherwise granted in writing by an authorised representative of Diamond Electronics Ltd. |
| Making A Purchase It couldn't be easier to buy your goods from Diamond. Simply browse the store, then add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We offer the following payment options: You can enter your payment card details direct into the Diamond Electronics secure server where we will only take your payment when your goods are ready for despatch. You may also send your credit card information via phone, fax or postl but please do not Email your payment details as this is not a secure method No credit terms are available. When confirmation of order is received, this is to indicate that we have received your order and does not indicate that a contract exists between us. We will indicate acceptance of your order, and a contract between us, when we send you an invoice. We have included this term to protect us in the unlikely case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Please follow Shipping link on top navigation bar on the home page for full delivery options & pricing. 1st Class - Please note that 1st class letter post cannot be tracked and as per Royal Mail guidelines is not considered missing until 3 weeks have passed following dispatch. Insured - We recommend using our courier service for items of value as they can be tracked and are sent on a priority service. |
| Delivery Schedule We typically dispatch your order in 1-3 business days depending on our back log but please allow 7 working days for delivery before contacting our sales department. In some case, items may be unavailable and hence delivery may take longer, (see Back Orders). No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance. Orders may be cancelled within 7 working days following the day of receipt (unless the law permits otherwise), Unwanted goods must be returned unused in their original packaging carriage paid for a full refund (less any delivery costs incurred by Diamond Electronics). |
| Back Orders Out of stock items are automatically put on backorder but you can cancel a back order at any time for a full refund. |
| Tax Charges All orders will be charged in £ sterling. For orders made from the UK, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security At the checkout stage, you will be transferred to our secure server. When the order is placed via the Diamond Electronics secure server, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach ourin house servers. They are not held in clear text on any web site. |
| Guarantee Our 12 month warranty (unless otherwise specified) extends only to manufacturing defects, failure due to shock, impact, fire, freezing, over-pressure or other such extremes fall outside of the warranty unless otherwise specified. Diamond Electronics can provide guidance as to the suitability for most of our products in many applications but the purchaser will be responsible for ensuring the suitability of the item(s) in the chosen application. Product liability is not applicable for products used outside of the manufacturers intended application / operating conditions. Other suitable precautions should always be taken to minimise the risk to personnel. Valid claims under our warranty will at the discretion of Diamond Electronics Ltd be refunded, repaired or replaced. Products should not be returned without first contacting Diamond Electronics Ltd, any return should quote proof of purchase (typically invoice number) and include a brief reason for return. The purchaser shall ensure that any returned goods are suitably packaged and carriage paid and include any associated parts. |
| Reaching Us If you need to reach us, please email us using our sales Email address. Our opening hours are typically Monday to Friday 8:30 to 17:00, Email sales@diamondled.co.uk, alternatively, you can call on 0845 273 9800 (International ++44 (0) 845 273 9800, fax us on +44 (0) 871 429 1091 or write to us at Fourways Technology Park, London Road, Smallwood, Nr Sandbach, Cheshire, CW11 2US, United Kingdom |
| Privacy Policy Privacy Policy This Privacy Policy covers Diamond's treatment of personally identifiable information that Diamond collects when you are on the DiamondLED website, www.diamondLED.co.uk. We recognise your need for reasonable control of "personally identifiable" information that you share with DiamondLED via our website. "Personally identifiable" information is any information that is associated with your name. DiamondLED may use this information to improve your experience on our website by providing personalised content based on preferences you send us via the internet so, for example, we can provide new product information only for products you are interested in. Our policy regarding the privacy of your information covers the following areas: Information Collected by DiamondLED In order to access certain portions of our websites, users must register and provide certain voluntary information about themselves. DiamondLED collects personally identifiable information when you register with diamondLED.co.uk, when you request certain DiamondLED products or services and when you visit www.diamondLED.co.uk pages. When you register with diamondLED.co.uk, we ask for your name, telephone and fax information, email address, business details (if applicable), as well as your personal interests in areas of LED lighting. Once you register with www.diamondLED.co.uk, you are not anonymous to us. DiamondLED also automatically receives and records information on our server logs from your browser including your IP address, cookie information and the page you requested. P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 2 data groups. The data practices of each group will be explained separately. Group "Basic information" We collect the following information: " Click-stream data " HTTP protocol elements " Search terms This data will be used for the following purposes: " Completion and support of the current activity. " Web site and system administration. " Research and development. " Tailoring. " User analysis. " User profiling and decision-making. Data is collected from all Web users: access logs and search strings (if entered). Group "Cookies" DiamondLED may set and access cookies on your computer. Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Our site makes use of cookies. Cookies are used for user targeting, user analysis, research and development. We collect the following information: " User's Name " Business mailing address " Work telephone and fax numbers " Online Address Information " Name of User's Employer " Preference data " HTTP cookies This data will be used for the following purposes: " Research and development " Tailoring " User analysis " User profiling and decision-making Use of Information DiamondLED uses personally identifiable information for three general purposes: to customise the content you see, based on the details given by you at registration, to fulfil your requests for certain products and services and to contact you about and new products we believe you will be interested in. DiamondLED uses users IP addresses to help diagnose problems with our server and to administer our website. Using e-mail addresses provided at registration or otherwise, DiamondLED may periodically send out promotional e-mails to our users about services and products offered by DiamondLED. Information Sharing and Disclosure DiamondLED will not disclose your personally identifiable information to to any third party outside the Company Users can indicate that they do not wish to receive e-mail information by DiamondLED. Upon request, DiamondLED will remove users (and their information) from our database or permit them to "opt-out" of any further e-mail newsletters or contact by sending an Email to sales@diamondled.co.uk with the word "Remove" in the subject line. Security DiamondLED is committed to ensuring the security of your information and uses reasonable precautions to keep the personal information disclosed to us secure. Your Account Information is password-protected for your privacy and security. DiamondLED will not reveal any personal information that users provide to us to any third party without their permission. Changes to this Privacy Policy DiamondLED may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages. Dispute Resolution and Privacy Seals We have no privacy seals or other assurance mechanisms. Additional Information This policy is valid for 1 week from the time that it is loaded by a client. Questions or Suggestions We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address: Diamond Electronics LTD Fourways Technology Park London Road Smallwood Nr Sandbach Cheshire CW11 2US You may contact us by e-mail at privacy@diamondLED.co.uk. You may call us at 0845 273 9800 This statement should be read in conjunction with our terms and conditions statement. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied in the service provided, please contact us by post with full details to Customer Services, Diamond Electronics Ltd., Fourways Technology Park, London Road, Smallwood, Nr Sandbach, Cheshire, CW11 2US, United Kingdom. We will endeavour to respond to all complaints within five working days. Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the described performance of the product in anyway. The purchaser shall be entitled to return the product for a full refund if Diamond Electronics Ltd agrees that performance is not in accordance with that specified in the shop. Copyright Diamond Electronics Ltd 2008 |